We had mixed feelings about our van rental experience. On the positive side, the van itself was lovely, and the owner was incredibly friendly, even going out of her way to give us a ride to the train station and share a coffee with us. However, we encountered a significant issue: the van was handed over to us with a non-functioning leisure battery, which left us without power in the back, making it impossible to use essential features. When we reached out to the owner for help, she repeatedly insisted that the battery had been replaced just a few months ago and was somewhat uncooperative in resolving the issue. When we arrived to the garage, indeed, both batteries were dead. As a result, we had to drive 5-6 hours to her garage and spent three days without a fully functioning van. While we were reimbursed enough to cover the gas and tolls to get to the garage, we were not compensated for the inconvenience of visiting over 7-8 garages, spoiled food, a hotel for a night due to the lack of power and having a van that didn't match the listing's description. Overall, it was a great vehicle and not anyones fault, next time test your vehicle before letting it out.