Camping Röse

CHECK-IN 15:00 – 22:00 CHECK-OUT PITCH 08:00 – 12:00 CHECK-OUT MOBILE HOME 08:00 –

10:00

GATE OPENING TIME

08:00-22:00

CAR CIRCULATION TIME

08:00-13:00 / 15:00-22:00

CHECK-IN

Upon arrival each guests and anyone willing to enter the camping for any reasons, have to

check-in at the Reception showing a valid identity document with picture of himself and of each

family member/group member to make the registration as required by the Italian law.

Registered guests will be provided with a special card to go inside and out of the camping by car.

CHILDREN AND MINORS

• Non accompanied minors who enter the camping must give at the Reception a valid

identity document with picture and an authorization for signed at least by one of the

parents plus a copy of the parent's identity document. We recommend teenagers or

young people groups, who have different needs and behaviour than the most part of the

other more relaxed guests, to express their exuberance out of the campsite not during

the silent hours and in a moderate way. Excesses and vulgarities won't be tolerated. If it

won't be possible to individuate the single responsibility, the whole group will be

expelled.

• Adults are held as responsible for the behaviour of their children, whose exuberance and

needs don't have to compromise peace, safety and hygiene of all other guests.

Furthermore children must always be accompanied by an adult to the toilet and be

watched while bathing in the lake and while using the leisure facilities. The guest is

liable to pay compensation for damage to people or to campsite's properties.

PITCH, MOBILE HOME, CREW AND CAR ACCOMMODATION, NOTIFICATION OF CHANGES

• Number of pitch or of mobile home will be assigned from the Management. The

Management holds the right to change the number of pitch/mobile home with a different

one having the same characteristics for organizational reasons and without notification;

it's forbidden to change the place without authorisation.

• For safety reasons and in order not to spoil the natural beauty typical of a green

campsite like ours, equipment and vehicles must be placed tidily and neatly within the

boundaries of the pitches.

• It's only allowed one car each place/mobile home. Other cars are only admitted for load/

unload pursuits then must be moved in the outside parking and counted as extra vehicles

according to our price list.

• Guests must make sure that all registered information is correct, point out any mistake

to the Management and notify any variations, such as a change of pitch, arrival/

departure of people and estimate period of stay.

ARRIVAL AND DEPARTURE TIME, PAYMENT

• Arrival:Booked pitches or mobile homes can be occupied from 3,00 to 10,00 pm.
• In case of NO-SHOW the deposit won't be refunded.
• An earlier arrival doesn't imply an earlier departure.
• Departure: The pitch must be left by 12,00 am while the mobile home by 10,00 a.m. on

the departure day. In case of late departure from the pitch a supplement for a half day

extra will be calculated after made sure that the place is available.

• Payment: the settlement for the stay is required on the day before the departure for the

pitches and on the arrival day for mobile homes .

VISITS

• The Direction reserves the right to permit the entrance of visitors and guests in the

camping during day time only after providing at the Reception a valid identity document

and with short term permission (max. 1 hour) according to the period and organizational

needs of the campsite. Should the visitor/guest decide to extend his visit, the rate will

be calculated accordingly to our price list. The guest of the campsite must make sure

that his visitors are authorized to enter the Camping and is held as responsible for their

behaviour inside the campsite.

• The Management reserves the right to take legal actions against unauthorized people

found in the camping.

HEALTH, CLEANLINESS AND INFECTIOUS DISEASES

• For health and safety reasons and to avoid proliferation of insects and other animals, the

guest is asked to keep his pitch/mobile home tidy and clean.

• Guests are also asked to properly make use of the toilets and to leave them in the same

conditions they would like to find them.

• In case of infectious diseases, the guests have to immediately inform the management.

SILENT HOURS

At any time Guests are kindly asked to avoid behaviours, activities, games or the use of

equipment that can disturb other Guests. During the silent hours (13.00 - 15.00 / 23.00 -

8.00) it's not allowed:

• to use sport or amusement equipment; *to build/take down tents. The transit of

vehicles is only allowed during the gate opening time as long as it doesn't disturb

sleeping Guests. Anyway during the silent hours, motor vehicles must be used as little

as possible and just in case of necessity (by driving max 5 km/h, without closing the

doors in a noisy way). People who don't respect these rules will be asked to leave the

car in the outside parking and to use the walkway to get into the Camping .

ANIMALS

The entry of dogs or other animals, that can cause danger, inconveniences or any healty issues to

other Guests is forbidden. Said this, dogs, cats or other animals are admitted onlyon the pitches

of the Campsite upon request and under following conditions:

• there must be a certifications of all vaccinations;
• they must always be kept on a leash;
• Dogs are not allowed on the beach or into the swimming pool.
• A dog's owner must be take the dog outside the camping for its hygienical needs and

must remove and carry out any dirt. Animals are not allowed in the common areas,

such bar and restaurant, without prior authorization.

• Animals can't be left unattended and mustn't disturb other Guests. Owners of noisy or

dangerous pets who don't respect the present rules or cause complains, will be asked

to immediately leave the camping.

• Dogs or other animalsare never admitted in the mobile homes and in the tents.

RESTRICTIONS

It's forbidden:

• To dig holes or hollow ditches, to pitch posts or other structures in the ground;
• To change in any way the assigned place/mobile home;
• To light fires. Barbecue can be used provided that it doesn't bother neighbours, damage

the ground and that guests pay attention to the fire;

• To pour hot, oiled, salted water, fuels or waste liquids in the ground or into the

manholes;

• To waste or misuse water (water guns, water balloons etc);
• To wash cars, camper and boat;
• To damage plants or facilities;
• To ride bicycles on the pitches: the passage is only allowed on the camping streets at the

max. speed of 5 Km/h.

• To use trees or railing borders to tighten ropes and tarps. To tighten ropes at eye level

and to install anything else that can obstruct or hinder the passage;

• To park the car, even if temporarily, on other pitches (also if free) or the price for the

other occupied pitch will be charged.

• To throw garbage without separating it properly according to the camping rules.

SAFETY, RESPONSIBILITY, EQUIPMENT, CORRESPONDENCE

• Because of the size of the area, each Guest is required to protect his properties because,

as in any other place, problems such as objects, valuable or money removal and

vandalism can also occur. The management declines any responsibility in case of objects

left unattended and then lost or for any of the above mentioned behaviours.

• The improper use of facilities such as playground, soccer etc. is at guests' own risk.
• Power supply on each pitch is of 6 Amps (=1320 Watt). Make sure your electric devices

don't overload the circuit. the operation of equipment such as electric heaters, electric

cookers, water heaters etc. is not guaranteed.

NAVIGATION UNITS

• Boat owners have to collect the relate boat guideline which has to be kept on board for

the whole period of use and then returned at the Reception.

• Non registered crafts, longer than 2,5 mt and with engine navigating on Lake Maggiore

and Lake of Ceresio_Lugano must have the identification mark, as stated by the law

15/11/2011 No 2013 act 17 of International Regulations for the navigation on Maggiore e

CeresioLugano lakes. For further info ask the Reception.

• Management will assign buoy and parking area for the trailer.
• The water craft must be also checked in on the day of arrival
• It's forbidden for owners of rubber boats, canoe and surfboards to leave their crafts on

the beach.

Entering the campsite involves full acceptance and compliance of this regulation; these rules

can be in any time changed or expanded to provide to every Guests the best service. Staff is

always authorized to signal every case of non-compliance ant to let every single rule be

respected. The defaulters will be immediately expelled from the campsite. Due to its nature, a

regulation always limits the individual freedom, in order to balance the collective freedom. All

above restrictions have the only purpose to create better living conditions for a civil

cohabitation based on good manners and respect towards the others and to promote a more

human and rich life, in full compliance with all other people's life. We trust our guests and their

respect of the rules, so that everyone can have a quiet and nice stay. In that way, we all can

avoid the necessity of an intervention of the site staff to restore order. Thank you for your

cooperation, that we appreciate. We wish you a pleasant stay.

BOOKING CONDITIONS

it is possible to book by sending the online request form to the internet site. Upon receipt of the

request, the campsite sends the customer the reservation offer with the following informations:

the number of pitch or mobile home, the dates of arrival and departure, the amount of the

deposit to be paid. After receiving the deposit, the campsite sends the booking confirmation.

DEPOSIT

to confirm the reservation you must send within 7 working days from our offer a deposit equal to

2 days for the pitches and equal to 3 days for the mobile homes / lodges, as the price list.

Any discounts / offers are only made by the reception at the time of payment.

ARRIVAL

the pitch or mobile home is available from 15.00 on the day of arrival until 12.00 for the pitches

and 10.00am for mobile homes, on the day of departure

CANCELLATION POLICY

In case of cancellation of a booking within 30 days prior to arrival in low season and 14 days in high season, the whole deposit is refunded.

Past the deadline, there are no refunds.