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We live in Australia & our communication with Juley was very average, often requiring reminder emails to get her to respond as we had many questions. The handover was not done by Juley but by her partner (who isn't involved in the business). We departed with a heater not working, cracked cover for the HWS Exhaust, hooks that should have been replaced, broken toilet roll holder, a single bed top sheet (none would have been provided but we asked for one & queen bottom sheet). We had to fix the heater as it is cold early June in the UK which was merely that a battery required replacement however without tools we could not reassemble the heater fully (Juley made a complaint in the comments to Goboony). No apology that we didn't have a working heater. I should highlight the motor home does not have Air Conditioning and when we asked if a fan was provided Juley's response was "what for". The UK experienced many heatwaves this summer so a fan would have gone a long way to add to the comfort of our holiday. Also of note is that there is no windscreen blockout cover and the drapes were thin cotton and provided no darkness so sleeping was very difficult as the motorhome was light as there are long day/night of brightness in the UK during summer we discovered & we longed to have the ability to block that light out. Half way through our 9 week trip the passenger door failed to open from the inside. The roof fly screens allow midges to come in as the screen no longer affixes to the sides which we pointed out before our departure so this 20+ year motorhome was in need of some TLC. We also incurred fines in shopping parking lots (we were unaware that they took photos of your license plate) & as Juley was away it wasn't until the 4th fine that she notified us. This cost an additional $500.00 but no where in Juley's notes was this pointed out. She was also absent towards the end of our holiday & she claimed she had no service. She was unable to even drive us to the train station when we returned the motorhome, which is located out in woop woop (even though she had offered this earlier(. The van had to be returned by 10.00am and she asked why we didn't launder the sheets and towels - unbelievable. So our experience with Juley did not meet expectations. To hire her motorhome was $12,000.00 so we had greater expectations. Would we hire through her again, absolutely not, perhaps Australia has much higher standard of trying to please the consumer but this was not our experience.
Our trip was wonderful despite this poor service as we did not allow this to impact the purpose of our trip which was to explore the beauty that is England, Wales and Scotland which was a 5 star experience.
Septembre 2026