Ellen
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Extrêmement décevant. Nous avons loué le van pour le festival Latitude et, dès notre arrivée, le réfrigérateur était hors service. Toute notre nourriture était fichue et nous avons dû acheter des produits du festival, assez chers, pour la remplacer. Lorsque nous avons appelé pour obtenir de l'aide concernant le réfrigérateur, on nous a répondu de « chercher sur Google ». Nous avons passé des jours à essayer de résoudre le problème, sans succès. Au lieu de tenter de régler le problème avec un geste commercial pour un véhicule non conforme à nos attentes, le propriétaire a prétendu que nous ne l'avions pas nettoyé correctement, alors que nous n'avions constaté aucun problème lors de la restitution et que nous avions signé tous les documents nécessaires. Notre réclamation est maintenant entre les mains de Goboony. Nous sommes des locataires de camping-cars expérimentés et responsables, et nous n'avions jamais eu de problème auparavant. Cette expérience a été décevante et coûteuse.
Réaction de Darren
UNFAIR REVIEW
It's upsetting to us to read this review.
We had problems from the start with this hireer; they constantly stated the fridge didn't work before they even left for latitude. If this were the case, why fill the fridge with expensive food? Anyway, we ran through all the basic checks, and were told it's still not working yet on its return, the fridge was full, and all the perishable goods that were still in there were still cold, cold and fresh! They also stated that when they arrived at Latitude Festival, all their food had gone bad. I'm curious how a journey of a few hours, along with the leisure battery supply, could have ruined the food! We checked the fridge on their return, and it was working fine.
Also mention that when they dropped it off, it was signed off. This wasn't the case; they left the site before this could be fully checked and signed off.
As per our verbal cleaning policy, unlike other companies and private hirers, we don't charge a cleaning fee; all we ask is for the user to bring the Motorhome back as they found it “clean and tidy” Unfortunately, this wasn't the case; it was absolutely filthy, and we also had the pleasure of cleaning their toilet mess out.
We are an established Motorhome company with over 8 years of experience and a large fleet of hire vehicles. We strive to make our customers happy, and we have many excellent reviews on our website and social media platforms.
GMH