Tom
We hired this motorhome and entered our contract while Carl and Pretty were managing the motorhome. We then received an email a few months before our trip to say they had asked another person to manage the booking etc, no issues. All communications were polite, helpful etc. However, to say the images and our expectations given what is presented did not represent the motorhome we received was an understatement. The upholstery was all stained on the 4 seat table set up. There was a large stain/ water mark on the overtaking bed. We thankfully took our own mattress protectors. There was damage throughout the interior. The window of the over cabin is taped shut because it was damaged. We went to put the awning up and found it was being held shut by a zip tie. We were advised we could cut it but we would need to source another zip tie and close it before travelling home. It was advertised as having WiFi and a TV... this was a stretch... it is wofo capable and the tv is in the cupboard. It also was advertised as having a bbq for use.... it does not. All of these extras ans the immaculate photo's are why we chose this motorhome over others.
Yes we made it work and took our own bbq, but the point being the advert shows and at time of contract stated this motorhome had amazing extras and was in perfect condition.. when the reality is its scratched, taped and screws falling out. They need to remove it for a month and clean the upholstery, fix the window and toilet door lock etc and then it may look somewhat like it does in the misleading photos. All repairs need to be resolved in my opinion and would be a better business model than misleading potential hirers with there shiny photos.